Refund Policy
Last Updated: August 18, 2026
At 123Print Help, we provide informational content and general guidance about printer setup, troubleshooting, and related topics. Please review the following policy regarding refunds.
1. Informational Services
123Print Help primarily provides general information, guides, and troubleshooting resources. Access to our publicly available website content does not require a purchase, and there is generally no fee associated with viewing our informational articles.
As a result, there is normally no refund applicable to free website content.
2. Paid Services or Purchases
If we offer any paid service, consultation, digital product, or other service requiring payment, the applicable terms, pricing, and refund conditions will be presented to you before you complete the purchase.
Unless otherwise stated at the time of purchase, payments for completed services may be non-refundable once the service has been provided.
3. Refund Eligibility
Where a refund is available, requests may be considered in circumstances such as:
A payment was processed incorrectly or more than once.
A service was charged but was not provided.
A technical issue prevented delivery of a purchased digital product or service.
A refund is otherwise required under applicable law.
Refund requests are reviewed individually and may require proof of payment or other relevant information.
4. How to Request a Refund
To request a refund, contact us using the details below. Please include:
Your name
Email address used for the purchase
Date of payment
Amount paid
Payment or transaction reference, if available
A brief explanation of the reason for your request
Email: admin@hp123setup.com
We will review your request and respond within a reasonable period.
5. Processing of Approved Refunds
If a refund is approved, it will generally be issued using the original payment method where possible. The time required for the refunded amount to appear in your account may depend on your bank, payment provider, or card issuer.
6. Third-Party Purchases
123Print Help does not control purchases made directly from printer manufacturers, retailers, marketplaces, or other third-party websites.
If you purchase a printer, ink, toner, software, or another product directly from a third party, any refund or cancellation request must generally be handled according to that provider’s refund policy.
7. Policy Changes
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated Last Updated date.
8. Contact Us
If you have questions about this Refund Policy or a payment made to us, please contact:
123Print Help
Email: admin@hp123setup.com
Address: Shop No. 419, 4th Floor, International Trade Tower, Nehru Place, New Delhi – 110019, India