HP OfficeJet Pro 6978 Troubleshooting -Scanner Issue
If the computer device displays “Scanner not found” or “Scanning Failed” message during the scanning process, use these instructions and simplify the HP OfficeJet Pro 6978 Troubleshooting Process. The error may have occurred in the printer and scanner communication, scanner initialization, process of detecting the computer device or in the network connection.
Locate the issue
- In wired-communication, make sure that there is steady connection between the printer and the router device.
- Restart the router and printer device and reinitiate the network connection. For steady connection, the green light that represents the link should be steady and the orange light should be blinking.
- Finally, try to complete the process and if the issue is still not resolved continue the HP OfficeJet Pro 6978 Troubleshooting process.
Reset your Scan Settings
- Sometimes by restarting the printer and computer device you can easily renew the computer and the scanner connection.
- First, Turn OFF your printer device and then close the running programs and Turn OFF your computer device.
- Wait for a while, Turn ON your printer and the computer device. Now, enter the printer’s model number in the windows search and choose the printer device from the result.
- If it opens the HP Printer Assistant page, select Scan a Document or Photo or you can use the Manage Scan to Computer option.
- After that, select the “Automatically start scan to computer when I log onto Windows” check box.
- On the Other Hand, if it opens the HP solution center use the scan settings option and reset the scan’s connection status, settings and preferences.
- If you can’t locate the printer device then get the manufacturer’s support. Reinstall the HP Printer Software on your device and complete the HP OfficeJet Pro 6978 Troubleshooting.
- After trying the above steps, try to scan and check the existing condition. If the issue is still not resolved you should proceed with the troubleshooting process.
HP OfficeJet Pro 6978 Troubleshooting – Check the Network Connection
- Your computer device should share a steady network connection with the printer device to achieve a hassle-free scanning process.
- If the printer shares wireless network connection, check with the wireless signal and then make sure that the wireless light is ON and steady without blinking.
- On the Other hand, with the wired network you have to check with the ethernet cable as it plays an important part in establishing the wired connection.
- After that, make sure that the green light is at steady state and the orange light that represents the activity status should blink.
- In general, most of the wireless routers supports both 2.4 GHz and 5.0 GHz frequency bands. Then, you need to check with the router’s network transmission for each band.
- If it uses different network names for the transmission then you should connect to the 2.4 GHz band SSID.
- Conversely, you can use the 5.0 GHz band SSID if the printer device supports 5.0 GHz. After these changes, check the network connection status with the network icon.
- Place your mouse over the network icon to get the condition of the network connection. Check the connected network, locate and reconnect with your preferred network.
- While the signal strength can be improved by removing the heavy metal objects between the printer and computer device.
- To achieve proper connection, check with the working status and make there is a check mark next to the network name.
- If you see an airplane icon instead of network icon then you should turn OFF your Airplane mode and connect the device to the preferred wireless network.
- After this, try to scan and if the issue is still not resolved then carry on with the HP OfficeJet Pro 6978 Troubleshooting instructions.
HP OfficeJet Pro 6978 Troubleshooting -Windows Image Acquisition
- Windows Image Acquisition is a Windows-based function that helps with the data transmission between the device and the scanner device.
- Your scanner might fail to complete the scanning process if the WIA is at idle mode. To check the WIA status, type View local services in the windows search and select view local services from the results.
- If the status is at started status and the type is automatic then the WIA is at working state.
- Conversely, if the WIA is at disabled status, select properties and then click General tab. Now, choose status under the service status and automatic under the startup type menu.